Returns & Exchanges
At Shearwater Research, we stand behind the precision and quality of our dive computers and accessories. If you are not completely satisfied with your purchase, you may return your items in original, unused condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Gear
Carefully pack your items in their original packaging, ensuring all manuals, cables, and screen protectors are included to qualify for a full refund.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location; we recommend retaining your tracking receipt for peace of mind.
Quality Inspection & Refund
Once our technicians verify the equipment's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing