Frequently Asked Questions
Expert support for your diving adventures
What is the warranty period for Shearwater dive computers?
All Shearwater Research products come with a 2-year warranty against manufacturing defects. This warranty applies to the original owner and requires proof of purchase from an authorized dealer.
How often should I have my dive computer serviced?
We recommend an inspection by an authorized service center every two years. This ensures the pressure sensor accuracy, O-ring integrity, and overall hardware performance remain optimal for safety.
Do you offer international shipping for dive gear?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by region, and customers are responsible for any local customs duties or import taxes upon arrival.
What is your return policy for unused equipment?
Unused items in their original packaging can be returned within 30 days of purchase for a full refund. Please note that for safety reasons, we cannot accept returns on gear that has been submerged in water.
Can I update the firmware on my Shearwater device?
Absolutely. You can update your firmware for free using the Shearwater Cloud desktop or mobile application via Bluetooth. This ensures your computer always has the latest features and safety algorithms.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.